Shipping Policy
Last updated: July 2026
At WestKash33, every order is prepared with care and dispatched with precision. Please read our Shipping Policy carefully so you know exactly what to expect from the moment you place your order to the moment it arrives at your door.
1. Order Processing
All orders are processed within 1–2 business days of payment confirmation. Orders are not processed on weekends or public holidays. You will receive a shipping confirmation email with your DHL tracking number once your order has been dispatched.
During high-demand periods (e.g. new collection launches or promotional events), processing times may be slightly extended. We will communicate any significant delays via email.
2. Shipping Carrier
All WestKash33 orders are shipped exclusively via DHL, our trusted global logistics partner. DHL provides reliable, trackable delivery to most countries worldwide.
3. Delivery Timeframes
Once dispatched, estimated delivery times are as follows:
- Domestic (Sweden): 3–5 business days
- International: 5–14 business days
These are estimates only and are not guaranteed. Delivery times may vary due to customs clearance, carrier delays, or circumstances beyond our control. WestKash33 is not liable for delays caused by third parties.
4. Signature on Delivery
To protect the integrity of your order, a signature is required upon delivery for all WestKash33 shipments. If no one is available to sign at the time of delivery, DHL will leave a notification card and attempt redelivery or hold the parcel at a local DHL service point for collection.
WestKash33 cannot be held responsible for parcels that are left unattended at a delivery address without a signature, or for any loss or damage that occurs thereafter.
5. Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and order details.
Free Shipping: Complimentary shipping is available exclusively to Founder Members and Annual Brand Supporters as part of their membership benefits. All other orders are subject to standard shipping charges as displayed at checkout.
6. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your DHL tracking number. You can track your shipment in real time at dhl.com/track or via the DHL app.
7. Customs, Duties & Taxes
For international orders, customs duties, import taxes, and handling fees may be applied by your country's customs authority. These charges are the sole responsibility of the customer and are not included in the order total or shipping cost at checkout.
WestKash33 has no control over customs processes and cannot predict or guarantee customs clearance timelines. We recommend checking your local import regulations before placing an order.
8. Risk of Loss
Risk of loss and damage passes to the customer upon confirmed delivery, evidenced by a signed DHL delivery confirmation. Until that point, WestKash33 assumes full responsibility for the shipment.
If your tracking shows a parcel as delivered but you have not received it, please contact us within 48 hours at support@westkash33.com so we can open an investigation with DHL promptly.
9. Lost or Damaged Shipments
In the unlikely event that your order is lost or arrives damaged in transit, please contact our client care team at support@westkash33.com within 48 hours of the expected or actual delivery date, including:
- Your order number
- A description of the issue
- Photographs of any damage (if applicable)
We will liaise with DHL on your behalf and work to resolve the matter as swiftly as possible.
10. Incorrect Address
Please ensure your delivery address is accurate at the time of placing your order. WestKash33 is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at support@westkash33.com — we will do our best to amend the address before dispatch, but this cannot be guaranteed.
11. Contact
For any shipping-related enquiries, please reach out to our team at support@westkash33.com. We aim to respond within 1–2 business days.