Last Updated: 3 July 2026
At WESTKASH33, we stand behind the quality and craftsmanship of every product we create. This Warranty Policy outlines the coverage, eligibility, and process for warranty claims.
1. Warranty Coverage
WESTKASH33 offers a 2-year warranty on eligible products against manufacturing defects, including:
- Defects in materials or workmanship
- Structural failures under normal use conditions
- Quality issues that arise within the warranty period
This warranty does not cover:
- Damage caused by misuse, neglect, or accidents
- Normal wear and tear cause by customer
- Unauthorised modifications or repairs
- Damage caused by improper care or storage
2. Warranty Eligibility
The WESTKASH33 2-year warranty is exclusively available to WESTKASH33 Community Members. Eligibility is determined as follows:
- Active Community Members — The 2-year warranty is automatically activated on purchases made while holding active membership. Coverage applies from the date of that purchase.
- Non-members — Purchases made prior to joining the WESTKASH33 Community are not covered by our warranty programme, even if membership is obtained at a later date. Warranty coverage applies only to purchases made after becoming an active Community Member.
To ensure your purchases are covered, we recommend becoming a WESTKASH33 Community Member before completing your order.
3. Warranty Duration
The warranty period begins on the date of purchase and expires after 24 months. Warranty status is tracked automatically and members will be notified prior to expiry.
4. How to Make a Warranty Claim
To submit a warranty claim, please contact us with the following information:
- Your full name and order number
- A description of the defect or issue
- Photographs or videos clearly showing the defect
- Proof of purchase and proof of cause of damage
Email: sales@westkash33.com
We will review your claim and respond within 14 business days. Approved claims will be resolved through repair, replacement, or store credit at our discretion.
Customers are responsible for the cost of returning the product to WESTKASH33. Upon approval of a warranty claim, reasonable return shipping costs will be reimbursed. Shipping costs for rejected claims will not be reimbursed. We recommend using a tracked shipping service, as WESTKASH33 cannot be held responsible for items lost or damaged in transit.
5. Warranty Expiry
Upon expiry of the warranty period, extended warranty coverage ends automatically. Members will receive a notification prior to expiry.
Warranty renewal is available on new purchases only. If a warranty claim is resolved — whether through repair, replacement, or store credit — the resolved item does not receive a new or renewed warranty. It continues to be covered under the original purchased warranty period from the original purchase date, until that period expires.
For questions about your warranty status or renewal eligibility, please contact us at sales@westkash33.com.
6. Statutory Rights
This warranty programme is offered in addition to your statutory rights under applicable consumer protection laws. Your legal rights as a consumer under EU and Swedish law are not affected by this policy.
7. Contact Us
For all warranty enquiries, please contact:
WESTKASH33
Jönköping, Sweden
Email: sales@westkash33.com